Агент за грижа за корисници со Германски јазик

  • 24000.00 Денари
  • Датум на објавување: 18/06/2019
    • Аеродром, Скопје, Македонија

Expanding our business operations in Macedonia, we are looking for the following position:
Customer Service Agent - German language



Key role responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information.
• Cancel or upgrade accounts
• Support all departments with any other business specific tasks
• Inform customer of deals and promotions

Required professional skills:
• Must be fluent and have good communication skills in German language
• Maintain reports within MS Excel and Word
• Strong communication skills required, face to face and over the telephone
• Ability to deal with pressurised situations calmly and efficiently
• Flexibility with shift patterns is required to ensure support across operational hours
• Immediate start date

If you are interested in a new exciting opportunity, we are looking forward for your applications, including your CV, naming the position you applying for at the following e-mail address: Hr@lycamobile.mk


Телефон: 079332266

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